House Rules

We kindly request 24 hours notice for any cancellation or changes to your standard service reservation.

RUNNING LATE?

Under most circumstances, guests more than 10 minutes late will be asked to reschedule or see another stylist if available. Please call to make sure your reservation can still be accommodated.

LAST MINUTE CANCELLATION OR NO SHOW?

Late Cancel: A fee of $25 will be charged to the card on file for any late cancels within 24 hours.

No Show: A fee of 50% of the service will be charged to the card on file.

*50% deposit on all Lash Extension and Vivid Hair Color Services

Product may be exchanged for another product but are not eligible for returns after 30 days. All professional tool sales are final and do not qualify for returns or exchanges. Please follow original manufacturer instructions on registering tools for warranties on possible repairs, returns, or exchanges with original manufacturer. There is a 30 day limit on returns and exchanges.

For the Safety and comfort of your children, yourself, and our guests, we appreciate your support and understanding of our guidelines regarding children in the salon. Please make all necessary child care arrangements prior to your visit. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally devastating to your Silver Salon family. Guests who do not abide by our safety policies may be asked to reschedule their appointment.

*Children 12 years old and younger are welcome on the salon floor when receiving a service.

Out of respect for other guests we ask that all disruptive children (loud talking, games, crying infants) be taken elsewhere until the noise subsides.

Any gaming systems or other electronic devices are to be used with head phones to keep the noise level at a respectable minimum.

We guarantee our salon services when guests follow salon recommendations including home care instructions. We will make complimentary corrections and adjustments as appropriate within 3 weeks from the date of the original service.

Silver Salon accepts Visa, Mastercard, Discover, and American Express and well as cash. We do not accept checks.

Payment is due at the time of service.